Complaints & Feedback Policy
Version 1.0 • Sep 25, 2025
Forth Valley Unity
Printed 10 Oct 2025, 12:17
Current version: https://fvu.org.uk/policies/complaints-feedback-policy
Policies & Procedures
Complaints & Feedback Policy
Clear process for concerns, escalation routes, and response timelines.
Related policies
Privacy Policy
How we collect, use, and protect personal data (UK GDPR/Data Protection Act 2018).
Cookie Policy
Information about the cookies we use and how to manage your preferences.
Terms & Conditions (Website Use)
Rules for using our website; acceptable use, disclaimers, liability.
Fundraising & Donations Policy
How donations are handled, transparency, refunds, and standards compliance.
Event Terms & Conditions
Terms for event attendees/participants, including tickets, cancellations, conduct, and venue rules.