Policies
Our policies set out the standards that keep people safe, data secure and our organisation accountable. Filter by category or search below.
Code of Conduct
Sep 2025
Expected standards for volunteers, members, and participants.
Complaints & Feedback Policy
Sep 2025
Clear process for concerns, escalation routes, and response timelines.
Cookie Policy
Sep 2025
Information about the cookies we use and how to manage your preferences.
Data Protection Policy
Sep 2025
Internal handling of personal data; roles, retention, security (UK GDPR).
EDI Policy
Sep 2025
Commitment to inclusivity and non-discrimination (Equality Act 2010).
Event Stall & Vendor Terms & Conditions
Sep 2025
Trading rules for stalls/vendors: booking, fees, insurance, H&S, food hygiene, and compliance.
Event Terms & Conditions
Sep 2025
Terms for event attendees/participants, including tickets, cancellations, conduct, and venue rules.
Expenses Policy
Sep 2025
Fair and transparent volunteer expense claims (e.g., travel, materials).
Fundraising & Donations Policy
Sep 2025
How donations are handled, transparency, refunds, and standards compliance.
Health & Safety Policy
Sep 2025
Risk management and safe delivery of activities (HSE-aligned).
Privacy Policy
Sep 2025
How we collect, use, and protect personal data (UK GDPR/Data Protection Act 2018).
Safeguarding Adults at Risk Policy
Sep 2025
Definition, prevention, reporting, and staff/volunteer duties.
Safeguarding Children Policy
Sep 2025
Protecting under-18s; PVG, safe recruitment, reporting concerns.
Safeguarding Online & Social Media Policy
Sep 2025
Protecting children and adults online; photos, messaging, livestreams.
Terms & Conditions (Website Use)
Sep 2025
Rules for using our website; acceptable use, disclaimers, liability.
Volunteer Policy
Sep 2025
Recruitment, training, support, recognition, rights and responsibilities.
Whistleblowing Policy
Sep 2025
Raise concerns about wrongdoing without fear of retaliation.